Omniron AI

Check Your Evidence

Is Your Evidence Ready?

5 quick questions about how your firm handles complaints, vulnerable customers, claims, calls and renewals today. You see your gaps, the products that close them and your price.

  1. 1How do you check customer contacts for complaints today?
  2. 2When a customer mentions something like a bereavement or job loss, is it logged?
  3. 3If the FCA asked for your complaints and vulnerability evidence tomorrow, could you produce it?
  4. 4If the FCA asked who answers for the AI your firm uses, could you name them?
  5. 5Where else do things slip at your firm? Tick all that apply

Nothing you tick is saved. If you book a demo, your answers are added to the booking notes, which you can see and change before you book.

How Much Does Sampling Miss?

Enter your own numbers to see how many customer emails go unchecked.

1,450 emails a month go unchecked

That’s 17,400 a year, or 97% of your customer emails.

Checked Unchecked

Omniron checks every one of them.

Book a Compliance Demo

An illustration based on the numbers you enter. Nothing you type is saved or sent anywhere.

Where Firms Fall Short

Complaints Hidden in Everyday Emails

Under the FCA’s rules, any expression of dissatisfaction can be a complaint, even if the customer never uses the word. “I’m not happy with this renewal price” counts, and it’s easy to miss in a busy inbox.

Closed by Compliance Autopilot

Vulnerability Mentioned Once and Never Logged

A customer mentions a bereavement or a job loss in passing, and it never reaches the record. The FCA expects firms to notice, respond and keep track.

Closed by Compliance Autopilot

Fair Value at Renewal Not Recorded

The renewal goes out at a higher price, and the reasoning for why it still offers fair value lives in someone’s head rather than on file.

Closed by Renewal Comparator

Calls and Voicemails Left Out

Evidence often covers email only, while complaints and signs of vulnerability also arrive by phone, including out of hours.

Closed by Voice & Out of Hours Logger

Claims Without a Clear Trail

A first notification of loss comes in by phone or email, and the details get lost between the customer, the firm and the insurer.

Closed by Claims Intake

AR Oversight Based on Samples

Principals often review a handful of files from each AR, so problems in the rest go unseen until they grow.

Closed by The Principal View

Work Out a Complaint Deadline

Enter the date a complaint arrived to see the 3rd business day and the 8-week final response date under the FCA rules.

Complaint Deadline CalculatorBook a Compliance Demo