Voice & Out of Hours Logger
Phone Complaints Belong in the Register Too
Complaints and signs of vulnerability said on the phone are only recorded if someone writes them down, and voicemails left overnight wait with the rest. The Logger is planned to bring calls and voicemails into the same register and log as email.
Not built yet. Launch date to be confirmed. Founding places open.
How It Is Planned to Work
This product is not built yet, so there are no screens to show. This is what it is designed to do.
Calls and Voicemails Recorded, Day and Night
Calls and voicemails, including those left when the office is closed, are recorded and transcribed.
Checked Like an Email
Each transcript is checked for complaints and signs of vulnerability in the same way as an email, so a complaint said on the phone is not lost because nobody wrote it down.
Your Team Decides, in the Same Register
A person at your firm confirms or corrects each flag, and the call joins the same complaints register and vulnerable customer log as your emails.
What the FCA Expects
What It Costs
- £1,520 a month and £800 set-up, plus VAT. Founding firms pay £800 a month.
- 12 months from day 1. Stop at day 90 with nothing more to pay.
- A founding place reserves the founding rate. What you pay before the Logger is switched on for your firm is agreed in writing before you sign.
- If you leave, you get all your data back.
Reserve a Founding Place
Tell us how your customers call you and when, and we will keep you posted as the Logger is built. Omniron prepares the evidence; your firm makes the decisions.