Claims Intake

Every Claim in 1 Place, With an Owner and a Clock

Claims arrive by phone, email and voicemail, the details are written down differently each time, and nobody can say for certain when each customer was last updated. Chasing customers become complaints. Claims Intake puts every claim in 1 list, with an owner and the next update date.

Built and in a working demo. Opens to firms on 16 November 2026. Founding places open.

From First Report to Closed Claim in 5 Steps

Every screen below is from our demo broker, with made-up customers. Your team handles the claim with the insurer, as today; Omniron keeps it in 1 place and on time.

1. 1

   Every Claim Captured in Full, the First Time

   Your customers report a claim on your own online form, at any time, with photos and documents. Your team adds claims from an email in 1 click, or while on the phone, so every claim starts in the same place with the same details.

   • Your own claims form
   • From an email in 1 click
   • Phone claims too
   

2. 2

   Urgent Needs Spotted on Day 1

   Someone hurt, a home not safe to live in, no car or van, or a business that cannot trade: these are flagged from the start, together with customers who may be vulnerable, so they are handled first.

   • Urgent flags
   • Vulnerable customers
   • Priority set at the start
   

3. 3

   A Named Owner, and the Insurer Told

   Every claim gets an owner. They contact the customer and notify the insurer with ready-made wording, and the insurer’s reference is kept on the claim.

   • A named owner
   • Notify the insurer
   • Insurer reference kept
   

4. 4

   The Customer Updated on a Clock

   Each claim shows when the next customer update is due, at least every 5 working days, and turns overdue if it is missed. Every step is on the claim’s timeline, and an unhappy customer becomes a complaint in 1 click.

   • Update at least every 5 working days
   • Overdue shown
   • Log as a complaint
   

5. 5

   Claims Service in Your Board Report

   How quickly claims were acknowledged and how often customers were kept updated, month by month, ready for your board and your Consumer Support evidence.

   • Acknowledged on time
   • Kept updated
   • Month by month
   

Demo broker. All data shown is fictional.

Try It: Open a Demo Claim

2 made-up claims from the demo. Open each one to see what was flagged.