A Person Decides Every Flag
The AI suggests and your team decides. The AI never closes a complaint on its own.
Consumer Duty Evidence That Builds Itself
Reduce your FCA risk every day, not just at review time. Complaints, vulnerable customers and unfair renewals are caught as they arrive, decided by your team and kept on record.
Omniron AI Ltd, registered in England and WalesCompany number 17198645ICO registered ZC275346The Leadenhall Building, London
Which Are You?
For Directly Authorised Brokers
Complaints and Vulnerable Customers Caught as They Arrive
Every customer email checked, not a sample, with claims and renewals in the same dashboard. Your team decides every flag.
See the 4 productsFor AR Principal Firms
Every AR You Oversee, in 1 Place
See which ARs need a look first, compare them on the same measures, and keep your oversight on the record.
See the Principal View4 Products, 1 Dashboard
Each works on its own, or all 4 together as Compliance 360. Open one to see its real screens from our demo broker.
Every customer email
Compliance Autopilot
In a working demo
Checks every customer email for complaints and signs of vulnerability as it arrives, with the deadline each one starts and a suggested next step.
Consumer Understanding, Consumer Support
£2,960 a month, plus VAT
See how it worksEvery claim notification
Claims Intake
Opens 16 November 2026
Your own claims form, with every claim acknowledged, given an owner and a next step, and the customer kept updated.
Consumer Support
£1,970 a month, plus VAT
See how it worksEvery renewal
Renewal Comparator
Opens 16 November 2026
Checks each renewal against the new customer price and your fees before it goes out, with a person recording why it is fair value.
Price & Value, Products & Services
£1,970 a month, plus VAT
See how it worksEvery call and voicemail
Voice & Out of Hours Logger
Founding places, not built yet
Planned to record and check calls and voicemails, including out of hours, into the same register as your emails.
Consumer Support
£1,520 a month, plus VAT
See how it worksAll 4 in 1 system
Compliance 360
Opens in stages from 16 November 2026
All 4 products with 1 login, 1 Today page and 1 board report, for less than taking them separately.
All 4 Consumer Duty outcomes
£6,200 a month, plus VAT
See how it worksFrom Customer Contact to Evidence You Can Show, in 5 Steps
Every screen is from our demo broker, with made-up customers.
Everything That Needs a Person, on 1 Page
Emails, claims, renewals and complaints near their deadline arrive in 1 Today list. Nothing changes in how your customers contact you.
Every Contact Read, With Names Masked First
Each contact is checked against the 4 Consumer Duty outcomes for complaints and signs of vulnerability, with the reason quoted from the customer’s own words.
Every Complaint Starts Its Clock
A complaint gets its FCA deadlines the moment it arrives, and the register shows the days left on each one.
Your Team Decides Every Flag
A person confirms or corrects each flag. Who decided, when, and any disagreement with the AI are kept on the record.
Evidence Ready When You Need It
Your complaints register, vulnerable customer log and the figures for your board and the FCA complaints return stay up to date as you work.
AI Your Senior Managers Can Answer For
The FCA expects senior managers to be accountable for the AI used in their area. Omniron prepares the evidence; your firm makes the decisions.
A Weekly Check of What Was Not Flagged
A person checks a random sample of emails the AI did not flag, so anything it missed is found and put right.
A Named AI Owner, in Writing
Who answers for the AI at your firm, who reviews flags and who does the weekly check, with every change kept.
Simple Pricing, Agreed Before You Start
For Directly Authorised Brokers
Built and in a working demo
Every customer email checked for complaints and vulnerable customers
£2,960 a month
Plus £2,600 set-up, once. Excludes VAT. Up to 30 staff.
Founding rate: £1,700 a month for the first 3 firms, locked while you stay. A paid 30-day pilot at this rate once you are live, then a 12-month agreement, paid monthly or £17,340 upfront for the year (15% off).
See how Compliance Autopilot worksFind the right products for your firm
For AR Principal Firms
Tailored to your network
Priced by the number of ARs you oversee, and confirmed in writing after your demo.
What’s included
- Every AR’s complaints and vulnerable customers in 1 view
- Needs a Look: the ARs to check first, and why
- Annual AR reviews and oversight notes on record
- The FCA complaints return by AR, and a network board pack
Latest From Our Articles
Last checked
What the FCA's AI Good Practice Examples Mean for Insurance Brokers
The FCA has set out what good use of AI looks like across Consumer Duty, governance and operational resilience. Having controls is not enough: firms need to show they work.
Read the articleLast checked
What the FCA's Consumer Duty Simplification Means for Insurance Brokers, and What Hasn't Changed
The FCA is cutting complexity around Consumer Duty, not the Duty itself. Firms still need to show good customer outcomes, and simpler rules make that evidence matter more.
Read the articleQuestions Brokers Ask First
What does Omniron AI do?
It checks every customer email your firm receives, every claim notification and every renewal, against the 4 Consumer Duty outcomes. Complaints, vulnerable customers and fair value issues are flagged as they arrive, a person at your firm decides each one, and your complaints register, vulnerable customer log and renewal records stay up to date in 1 dashboard. Calls and voicemails follow once the Voice & Out of Hours Logger launches.
Is Omniron FCA approved?
The FCA does not approve or endorse software, so no tool can honestly say it is FCA approved. What matters is the evidence your firm can show of how each customer was treated, and who decided.
Can the AI get things wrong?
Yes, any AI can misread a message, so there are several checks, not 1. The AI quotes the words behind each flag and, when in doubt, flags for review rather than letting something pass. A person confirms or corrects every flag, and each week a person checks a random sample of the emails the AI did not flag, so anything it missed is found and put right.
Is our data used to train AI?
No. Your data is never used to train AI models, ours or anyone else's. Our AI provider's commercial terms do not allow customer data to be used for training.
How much does it cost?
It depends on the products you choose, the size of your firm and how you pay. To see your firm's exact price, click one of the links below.
Can we try it before committing?
Yes. Your agreement is for 12 months, but the first 90 days are a pilot on your own customer emails. If it has not earned its place, tell us in writing at least 14 days before day 90 and you stop there, with nothing more to pay and all your data returned to you. The set-up fee is paid once and is not refunded. Founding firms (the first 3) have a paid 30-day pilot instead, starting once they are live, and then sign for 12 months if they are happy.
See It With Your Own Firm in Mind
A 28-minute look at the demo, with how your firm handles complaints, vulnerable customers, claims and renewals today. Not ready yet? Email any question and our team will reply, usually within 1 working day.